Privacy Policy

Introduction

apexforgeres B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online marketplace platform and related services.

This policy applies to all users of our website and services, including visitors, registered users, and business partners. By using our services, you consent to the data practices described in this policy.

Data Controller Information

The data controller for your personal information is:

Data Collection

The data we collect from you includes personal information that you provide directly to us and information that is automatically collected when you use our services. We collect the following types of personal data:

• Contact information (name, email address, phone number, postal address)
• Account credentials and profile information
• Business information for verification purposes
• Transaction and payment information
• Communication records and customer service interactions
• Technical information (IP address, browser type, device information)
• Usage data and website analytics
• Marketing preferences and communication history

We collect this information through various means including our website forms, account registration, customer support interactions, and automated technologies such as cookies and analytics tools.

How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. How we use your information depends on how you interact with our services:

• To provide and maintain our marketplace services
• To process transactions and manage your account
• To verify your identity and prevent fraud
• To communicate with you about our services
• To provide customer support and respond to inquiries
• To improve our services and user experience
• To comply with legal obligations and regulatory requirements
• To send marketing communications (with your consent)
• To conduct analytics and market research

The legal basis for processing your data includes contract performance, legitimate interests, legal compliance, and your consent where required.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• With business partners for joint services (with your consent)
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

All third parties with whom we share data are contractually obligated to maintain the confidentiality and security of your information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• The length of time we have an ongoing relationship with you
• Whether we have a legal obligation to retain the data
• Whether retention is advisable for our legal position

Account information is typically retained for the duration of your account plus seven years for legal and regulatory compliance. Transaction records are maintained for ten years as required by financial regulations.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access - to obtain a copy of your personal data
• Right of rectification - to correct inaccurate or incomplete data
• Right of erasure - to request deletion of your data
• Right to restrict processing - to limit how we use your data
• Right to data portability - to receive your data in a portable format
• Right to object - to object to certain types of processing
• Right to withdraw consent - where processing is based on consent

To exercise these rights, please contact us using the information provided in the contact section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for multinational companies
• Certification schemes and codes of conduct

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.